Data Portability
You can download your account history, gameplay records and personal data in machine-readable format (JSON/CSV) anytime from your account settings.
LEGAL REFERENCE
Your Data. Your Control. Our Commitment.
We handle your account details, payment records and gaming history with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...
Data SecurityPayment PrivacyAccount ProtectionTransparent PracticesYour Rights
Privacy Policy Overview
untung88 operates under applicable Indonesian data protection frameworks and regional regulations. We collect account information, payment details, device identifiers and gameplay records to deliver your lobby experience, process transactions via DANA, OVO, GoPay and QRIS, and maintain platform security. Your data is encrypted in transit and at rest. We do not sell personal information to third parties. Where local law permits, we
may share anonymised gameplay trends with our game providers to improve service quality. You retain the right to request, correct or delete your personal data subject to legal retention obligations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions & Support
Have concerns about how we handle your data? Reach out through any of these channels and we'll respond within two business days.
Team online
Email Support
Send privacy inquiries to [email protected]. Include your account email and a brief description of your concern. We'll investigate and respond with clarity.
In-Account Help
Log into your account and navigate to Settings > Privacy & Data. You'll find data download, deletion requests and preference controls all in one place.
Live Chat
Our support team is available 24/7 via in-app chat. Ask about data retention, payment privacy or account security and get answers in real time.
WHY VISITORS TRUST US
Why Your Privacy Matters to Us
Privacy isn't a checkbox for untung88—it's built into how we operate. Here's what backs our commitment.
Encryption Standard
All account logins, payment submissions and gameplay records travel over TLS 1.3 encryption. Your data is never transmitted in plain...
Payment Compliance
DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS certified gateways. We never store full card or wallet credentials...
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and patch vulnerabilities before they become risks to your account.
Data Minimisation
We collect only what's necessary to run your account, process payments and comply with local regulations. Excess data is deleted...
Transparent Logging
Every access to your personal data is logged with timestamp and purpose. You can request an audit trail of who...
Incident Response
If a breach occurs, we notify affected users within 24 hours with clear steps to secure your account and any...
WHY THIS PLATFORM
How Our Policy Stacks Up
We've aligned our privacy practices with regional standards and peer benchmarks. Here's where we stand.
Right to Deletion
Request permanent account deletion and we'll remove your personal data within 30 days, except where law requires us to retain records for compliance.
Consent Management
Marketing emails, SMS notifications and push alerts are opt-in only. Change your preferences in Settings > Communications without losing account access.
Third-Party Sharing
We share data with game providers (Pragmatic, Evolution, PG Soft) only to deliver gameplay. We never sell contact lists or behavioural profiles to advertisers.
Cookie Transparency
Our cookie banner lists every tracking pixel, analytics tool and session identifier. You can reject non-essential cookies and still use the full lobby.
Policy Updates
When we change this policy, we notify you 14 days in advance via email and in-app banner. Continued use after the date means you accept the new terms.
Dispute Resolution
Privacy complaints can be escalated to our Data Protection Officer or to the relevant Indonesian regulatory body if you believe we've breached your rights.
AT A GLANCE
What We Protect Every Day
From the moment you open your account to your last session, these safeguards are active. They're not optional—they're standard across every untung88 interaction.
Login Security
Two-factor authentication via SMS or authenticator app is available for...
Session Management
Your session expires after 30 minutes of inactivity on shared...
Payment Masking
DANA, OVO, GoPay and QRIS details are masked in your...
Withdrawal Verification
Any withdrawal request triggers a confirmation email or SMS. You...
Device Fingerprinting
We track device identifiers to spot account takeovers. If you...
Compliance Reporting
We comply with Indonesian anti-money-laundering regulations and report suspicious activity...
Privacy Policy Questions
We retain gameplay records for 24 months for account reconciliation and dispute resolution. After that, records are anonymised and aggregated for analytics only. You can request deletion sooner by contacting [email protected].
Yes. Log into your account, go to Settings > Privacy & Data, and click 'Download My Data'. We'll compile your account details, payment history, device logs and gameplay records into a downloadable file within 7 days.
We share only the minimum data needed to deliver gameplay—your account ID, session token and game selections. Providers like Pragmatic and Evolution never receive your payment details, email or phone number.
We'll notify you within 24 hours, freeze suspicious transactions and help you regain access. If funds were withdrawn without your consent, we'll investigate and restore your balance where our security logs confirm unauthorised access.
Payment credentials are tokenised and stored with PCI-DSS certified processors, never on our servers. We see only transaction amounts and timestamps. Your wallet credentials remain with your payment provider.
Yes. Request permanent deletion in Settings > Account > Delete Account. We'll remove personal data within 30 days, though we may retain anonymised transaction records for 7 years to comply with Indonesian financial regulations.
No. Our cookies are session-only and confined to untung88.app. We don't place tracking pixels on third-party sites or build cross-site profiles. Analytics data is aggregated and never linked to your identity.